Contact & FAQ - St Petersbark, LLC
Place your order before Noon Mon-Fri for same day delivery. Curbside pickup available 7 days a week out of our MLK location.

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Contact & FAQ

Do you have a question? Want to stop by our physical location? Would you like to send us a picture of your dog or cat? (seriously we love getting pet pictures)

See below for all of our contact info or fill out the form and we'll get back with you as soon as possible!


We are located at:

Our Central Location: 3001 Central Ave, St Petersburg, FL 33713

Call Us at MLK: (727) 217-5366
Call Us at Central: (727) 362-6165


Requesting a donation? Fill out our Donation Request form


Store Hours

Our MLK Location:

Monday – Friday: 10am – 7pm
Saturday: 10am – 5pm
Sunday: 10am – 4pm

Our Central Location:

Monday – Friday: 10am – 7pm
Saturday: 10am – 5pm
Sunday: Closed



1 Returns & order issues
1.1 What is your return policy?

Please call us at 727-217-5366 to get details on how to process a return that is within our return policy located here: 

1.2 How do I request a return?

Please call us at 727-217-5366 so we can get you all the information you need!

1.3 What if something is wrong with my order?

Please call us at 727-217-5366 to inform us of our mistake so we can make it right! 

2 Special Orders & Out of stock items
2.1 How do I place an order for an item not on your site?

Give us a call at 727-217-5366 and we'll help you out. If you're unable to call us, feel free to submit a request on the contact form with your request. 

2.2 What if I want to order something that's currently out of stock?

You've got a few options here. You can wait a couple days for it to return to stock since we get deliveries 4 times a week from our suppliers. Otherwise give us a call at 727-217-5366 and we'll let you know why that item is out of stock and when we can expect it back in! If you call us we can also put your name on a list to be notified when it is back in stock. If you are unable to give us a call feel free to fill out the contact form with your questions!

3 Online Pricing
3.1 Why is the online price more than what I pay in store?

Per the requirements of our vendors, we must abide by their terms & conditions to maintain a certain online price if we are to continue selling that brand online. The idea is to allow us (independent pet retailers) to be competitive with all online retailers including large selling platforms.

4 Frequent Buyer & Bark Bucks Loyalty
4.1 Will I earn BARK! Bucks from my online purchases?

YES! We are so excited to offer our very popular loyalty program seamlessly both at our physical and virtual shops! That means if you earn points online you can use them in-store and vice versa. If you’re an existing St PetersBARK! customer just be sure to set up an account on our online ordering site that uses the same email OR phone number as what we have on file for you. If you don’t remember what contact information you use with us you can either call us or check your email for a past receipt from the shop.

For more info on our BARK! Bucks loyalty program visit our website: BARK! Bucks points 

4.2 Will my frequent buyer account accrue from my Online Order?

Yes! For existing customers, qualified purchases are still being punched on your cards. If you’re a new customer, we are adding you to our frequent buyer system. If we see that you’re eligible to redeem a free item we will call you and let you know. ALL Frequent Buyer free items must be either picked-up in-store or delivered with your paid order. We will not be able to deliver free items by themselves.